16. What role can HR play in improving organisation performance?

16.   What role can HR play in improving organisation performance?

The below four new roles of HR have been acknowledged as critical in most organisations to improve performance, increase profitability and enhance employee satisfaction:

HR can engage in these different roles through the design, implementation and monitoring of the PMS and will thus contribute in improving the organisation performance. 

As a Strategic partner, the role of HR will be

·        To ensure that the individual objectives are aligned on the organisation’ vision and goals and on those of the department

·        To ensure that job objectives are well written and activities are prioritised.

As an Administrative expert, the role of HR will be

·        To provide the administrative support in terms of procedures, documentation and automated system to support the implementation of the PMS

·        To provide proper training to Management, Managers Appraisers and Appraisees.

·        To assist in communicating clearly about the PMS and providing answers to all concerns and interrogations.

·        To guide and advise Management on the appropriateness of the PM process and system.

As an Employee champion, the role of HR will be

·        To assist employees in the understanding of the PMS process and procedures.

·        To help employees in the attainment of their job objectives with training.

·        To ensure fairness and equity at all steps of PMS so that employee is not penalised unjustly.

As a Change Agent, the role of HR will be

·        To create an environment where employees will feel at ease to perform.

·        To encourage employees to adopt the proper attitude and behaviour.

·        To motivate employees to abide to the company’s culture and values.

Through these roles HR will play an essential part in improving an organisation.