Organisation must have a grievance procedure so that all employees are informed about the company policy on handling grievance and complaint as well as the /procedure to deal with grievance. A grievance policy will show the organisation’s philosophy and their will to deal with each issue in all fairness. This will help to create a work environment where relationship between management and employees are good: employees will feel at ease and trustworthy towards management. This could ensure that no union will be called in to settle industrial dispute. The grievance procedure will settle dispute rapidly and at start.
Steps of a Grievance Procedure | |
Step 1 | Discuss the complaint/offence with your Supervisor |
If your problem is not solved | |
Step 2 | Meet the Team Leader/ Manager and explain your problem |
If no solution is found | |
Step 3 | Call at the HR Dept to talk with the person concerned |
The HR Department will meet all parties concerned in order to have all relevant facts before giving any recommendation and conclusion. |
And above all existence of a grievance procedure is evidence of "healthy" employment relations.
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